Team introduction:TMP team was established in Apr 2013, provide dedicated service (one stop service) to top sellers in Greater China, who contribute more than 40% GC GMV.Team value- Providing one-stop service through both email and phone channels.- Service time includes not only office hours (9am-6pm) but also non-office hours (6pm-12am)- Outbound service to follow up sellers’ requests instantly- Handling requests from sellers and supporting their AMs- Working with BU, BM, & GC Risk &Trust team closely to help sellers’ business growthSpecific Duties:o Respond to email/phone inquiries, solve customer’s inquiry timelyo Outreach customers with product information and site navigation in Cantonese, Mandarin and English.o Troubleshoot and identify issueso Research accounts and transactions to investigate solution to contact issueo Provide accurate and complete solution to contactso Show politeness and a willingness to assisto Take ownership for resolution of the contacto Create a relationship of trust between members and eBayo Summarize and provide customer feedback to managemento Perform related duties as assignedJob Requirements:o Having customer service experienced required C preferably in a call center, interneto Good Cantonese speaking capability. Native Cantonese preferredo Good oral and written English skillo Bachelor Degree or Equivalent work experience preferredo More than 1 year experience in a customer support environment preferredo Strong analytical and problem-solving skillso Effective skills with internet navigationo Strong proficiency in Microsoft Office and the interneto Team work, good communication skills and self-motivated

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