岗位职责

1，负责整个服务部门的日常运作和控制

2，负责客户服务的投诉和解决问题

3，改善服务交付周期和维修质量，降低客户投诉

4，带领团队完成但年度的营业额目标和获得良好的客户满意度

5. 计划并完成服务站建立，并得到维修资格认定

6. 管理团队成员的绩效，提高团队合作精神和工作效率

7. 与其他部门合作并提供的良好的客户支持

8. 计划及管理客户服务维护合同

9. 加强与关键客户的关系还包括CMA（上海）服务及关系

10.负责安排客户回访，研讨会等活动

11.完善的售后服务库存管理

12.联络及协调总部TAG/ TIS有关服务问题

13.反馈（内部）不同投诉到总部并指出相关的服务质量问题


岗位要求
1.本科及以上学历;
2.十年以上服务维修经验，包括五年以上服务的管理和带领一个大的团队的经验， 主要在测量及仪器领域
3.良好的技术管理经验;
4良好的职业道德和沟通能力;
5.管理技能和领导能力;;
6.强大的业务分析能力和战略思维能力;
7.优秀的书面和口头英语能力;
8.能在压力下工作，并接受经常出差;

Responsibilities 岗位职责

1. Responsible for whole service department daily operation and controlling

2. Responsible for customer service complain and solve problem

3. Improve service lead time and repair quality and decrease customer complaints

4. Lead team to archive service turnover target and good service satisfication

5. Help service station set up and get repair qualification authorization

6. Manager team member performance and improve team spirit and work efficiency

7. Cooperation with other departments to provide customer support

8. Setup and archive service maintenance contract

9. Relation with key customer and CMA(Shanghai) for service

10. Arrange customer visits, service workshop if necessary

11. Improve after-sales stock management

12. Liaison with TAG/TIS about service issue

13. Feedback multiple complaint (internal) to TAG for quality issues based on service

Requirements：

1. Bachelor degree or above;
2. Ten years’ above service repairing experiences including five years’ above service management and coach a big team experiences within measuring instrument industry;
3. Good technical management experience in instrument field;
4. Good work ethic and communication skills;
5. Management skills and leadership;;
6. Strong business analytical skills and strategic thinking skills;
7. Both written and spoken English skills;
8. Can work under pressure and accept frequent travel;

职位类别： 技术支持经理/主管

举报